FAQ

When's my first envelope coming?

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We send out the Introduction Envelope within a few days of when you subscibe.

What is your Privacy Policy?

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We will of course protect your info like it was our own! You can find our Privacy Policy here:

What do you get in each Envelope?

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Each Awesome Envelope is based around a specific theme and will include a letter personally written by our illustrator Simon to your child. It will also have a variety of other Awesome Treasures including. How to Draw, Stickers, Jokes, Collectable Character Cards, Unique Button/Badge, Puzzles, Fun Facts and much more. All designed to encourage Creativity, Cartooning and Positive Thinking. All the content in our Envelopes is designed, sketched and illustrated each month.Your Introductory Envelope will also include a unique designed (by Simon) Sketchbook to use throughout your months of Awesomeness.

How do I give the EofA as a gift?

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When you sign up make sure to put the name and address of the recipient in the To address and make the billing address yours.

How do I change my Address or change my billing information?

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You can login to your customer account here and control all aspects of your account!
Customer Login

How does the subscription work?

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As soon as we receive the first payment of the month the Introduction Envelope is posted to you. From then on your account will be billed every month from that date for the duration of your subscription commitment term. (1 Month, 6 Months or 12 Months) Then (unless you want to cancel) the subscription is set to renew. Don't worry we will send you an email near the end of your subscription term to make sure you and your little one want to continue receiving Envelope of Awesome.

Because it takes time to create each and every envelope, if you subscribe after the 20th day of that month, you will received your Introduction Envelope but your next envelope will be sent after the consectutive month.
For example, if you subscribe on the 22nd of September, you will receive your Introduction Envelope ASAP. Then on the first of November we will send you your first envelope. Β 

What ages are EofA for?

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The EofA is aimed at inspiring kids aged 4 to 12 but can be enjoyed by anyone of any age. We are in the process of developing a new Envelope of Awesome Junior for the younger sublings and friends of our Awesomites so they don't miss out...... or steal any of anyone elses Envelopes!

How much does it cost for Shipping?

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Shipping is FREE within Australia and $4 everywhere else in the world.Β 

How do I cancel my subscription?

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We understand that being a parent is one of the most expensive things we can do! When you sign up for EofA you are signing up for the full term of that subscription, paid monthly. That's why we can offer cheaper prices per month for the longer commitment periods! 😁
If you're on the monthly plan, you can cancel anytime!
If you go to cancel the subscription half way through a plan duration, the system will tell you that you will be charged for the remainder of your subscription until the end of the plan. But, if you are really in need of the financial support, we totally understand. Kids are expensive. Just send us an email and we make things right.

Can I buy a pet Pear Baby, or pet Rhinoceros?

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Unfortunately we don’t offer Pear Babies or Rhinos as pets....…yet.

Still have questions? Check the help center or email us at hello@envelopeofawesome.com